Dear guests,
We implement all the measures necessary to ensure your safety as well as that of our teams, while making sure you enjoy a peaceful and relaxing break in an enchanting Provence setting.
For your peace of mind, we are pleased to confirm our free cancellation conditions in the event of a full or partial lockdown over the French territory (area of the place of residence or of the hotel), even outside of the cancellation time frames.
Automatic hand sanitizer distributors are made available to you throughout the hotel (such as at the reception desk, in front of each lift, outside the toilets, at the Spa, on the terrace, etc.).
Social distancing is respected by everyone.
A questionnaire will be sent to you by email before you arrive in order to speed up your check-in process on your arrival day.
Masks will be offered to you when you arrive, if you want them.
The reception desk is disinfected several times a day.
The room magnetic cards are disinfected before being handed over to you.
Your bill will be transferred to you electronically, if you wish.
The chambermaids are trained to deep clean the rooms as well as disinfect the doorhandles, light switches, common areas, etc.
A bottle of hand sanitizer is provided to you in your room.
The breakfast service is served on the terrace, at the restaurant or in your room.
The chef and his team respect strict sanitary rules (face masks, hair caps, social distancing in the kitchen, reinforced hand-washing, temperature checks, etc.).
The relaxation area will be accessible in accordance with the applicable health rules.
Social distancing is respected in the relaxation area.
We look forward to welcoming you in Provence soon!
The General Management of Hôtels Prestige Provence
Page updated on 15 June 2022
